Return Policy
Every book is printed to order, just for you
Returns
Hardcover and paperback copies bought through the links on this site are printed and shipped by IngramSpark. Because each copy is custom made, they are non-refundable and non-returnable, and an order cannot be changed or cancelled once it has been placed.
Faulty books
A book with a printing defect will be reprinted or refunded, at IngramSpark's discretion and in line with the law where you live.
In the United Kingdom, you are entitled to a full refund if the book is faulty within 30 days of delivery. Where a faulty book cannot be repaired or replaced, it will be refunded. Beyond 6 months, you can still claim if you can show the fault was there when the book was delivered.
Lost or damaged in shipping
If your order is lost, never arrives, or arrives damaged, the confirmation email for your order explains how to make a claim.
How to report a problem
Report a faulty book or any other issue with an order to IngramSpark using their order issue form.
Books bought elsewhere
Copies bought on Amazon are covered by Amazon's return policy, and copies bought from our Etsy shop by the policy shown on the Etsy listing.
Who sells the books
Orders in US dollars are sold by Lightning Source LLC, in pounds sterling by Ingram Content Group UK Ltd, and in Australian dollars by Ingram Content Group Australia Pty Ltd. This page summarizes the returns section of their terms of sale (last updated April 20, 2026), which take precedence.
Questions
If you have a question about an order, email us at hello@sweetstartsbooks.com.